How to Help 'Problem' Clients Get Results
‘Problem’ clients. What do you do with the people who hire you, and then complain that they’re not getting results? You may be tempted to fire them, but is that right right move for your business?
Happy 2-Tips Tuesday!
Here are two ideas to consider this week.
By Jennifer Broxterman, RD
1. How to Help Your Toughest Clients Get Results
‘Problem’ clients. We all have them.
What do you do with the people who hire you, and then complain that they’re not getting results?
They’re frustrated.
YOU’RE FRUSTRATED.
And you’re left thinking there is only one logical explanation: they’re lying and not putting in the required work. Maybe you’re even tempted to fire them.
When faced with ‘difficult’ clients, many coaches throw up their hands thinking, “It’s not my fault! I’ve taught them everything they need to know, and it’s their job to do the rest!” (Right?)
Not exactly…
As a Registered Dietitian I’ve sat in thousands of 1-on-1 nutrition coaching sessions. I’ve helped people lose weight, overcome stress eating, get off medications, finally get healthy, and change their lives.
I’ve also invested tremendous amounts of time, money, and effort into my own continuing education and the game-changer was learning a deeper skill set in behavior change psychology and motivational interviewing.
As I took more certifications and read books, I ruthlessly tested everything I was learning with my own clients while documenting the process.
• I created lists of powerful, opened-ended questions to ask
• I built out dozens of nutrition coaching games, resources, and activities I could play
• I started bringing in more mindset and self-talk coaching exercises
• I mapped out the perfect initial assessment and taught this secret sauce recipe to each nutrition coach on my team, which became our biggest multiplier for word-of-mouth growth
• Finally, I filmed everything I was saying and doing to build out the most kick-ass in-house training program that only my team got confidential access to (which eventually gave way to this Prosper Nutrition Certification)
But, it all started with taking the phrase ‘problem client’ out of my vocabulary.
2. A Year From Now...
Imagine where you will be one year from now if:
• You eliminate the phrase ‘problem client’ from your thinking.
• You believe every person can be helped, and you match the right approach to each person.
Early Access: Friday September 1st
🚀 CERTIFICATION 🚀
It’s finally here!! This week kicks off our last enrollment for our Prosper Nutrition Certification in 2023. There are only 30 spots.
Fri. Sept. 1: Waitlist Early Access
- doors open to ONLY our waitlist people
Fri. Sept. 1: Grand Prize Winner
- winner of our Grand Prize draw will be announced, and someone will win a free Prosper Certification: $1,999 value
Sat. Sept. 2: General Public Access
- remaining spots will open to the public
Thurs. Sept. 7: Doors Close
- enrollment closes down
Certification Details:
www.prospernutritioncoaching.com/certification
Waitlist & Draw:
Add your name to get early access and a chance to win the grand prize draw for a free Certification.
www.prospernutritioncoaching.com/waitlist
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❤️🐻🌈
Jen
Jen Broxterman
Registered Dietitian
Prosper Nutrition Coaching
Thanks for reading. Here are a few additional ways I might be able to help you.
Free
Instagram: @prosper_nc
YouTube: Prosper Nutrition Coaching
Draw: win a free certification
Masterclass: Liftoff Course
Paid
Mini-Course: Accelerator Program
Certification: Nutrition Coaching Certification
Jennifer Broxterman, MSc, RD
REGISTERED DIETITIAN & SPORTS NUTRITIONIST
• Award-winning Foods & Nutrition University Professor
• Successful entrepreneur of owner of NutritionRx
• 16 year CrossFit affiliate owner with my husband
• Founder of Prosper Nutrition Coaching & lead nutrition coach
